Welcome

Thank you for choosing Monica Clean, LLC, a locally owned and operated residential and commercial cleaning service. We are a woman-owned company proudly serving our community with integrity and professionalism. All of our employees are background-checked, fully bonded, and insured. We also pay all federal and state employment taxes, including Social Security and Medicare, so you never have to worry about being liable for a cleaner’s taxes.

By accepting a quote or using our services, you confirm that you have read, understood, and agreed to the following Terms of Service. The person accepting the quote is considered the responsible party for payment, communication, and adherence to these terms, including our satisfaction guarantee. Please note that these terms are subject to change without notice, so we recommend reviewing them periodically.

Scheduling & Cancellations

We kindly ask for 48 business hours’ notice to cancel or reschedule a cleaning. Requests must be submitted during business hours—Monday through Friday, 8:30 AM to 4:30 PM—by phone at (386) 366-0578 or email at office@monicacleanllc.com

• Verbal cancellations or rescheduling with your technician are not accepted.
• If your appointment falls on a Monday, cancellation notice must be received before the end of business on Thursday.
• Cancellations received on Friday are considered “the day before” and are subject to the 50% late cancellation fee.
• If a cancellation is made with less than 48 hours’ notice, a non-refundable fee equal to 50% of your scheduled service will apply. This amount is paid directly to your technician to help compensate for their reserved time.

We understand that emergencies happen, and we do our best to be compassionate and accommodating when unexpected events arise. If you are facing an emergency, please reach out to our office directly.

All communications received outside business hours will be considered received the following business day. Monica Clean, LLC may require a valid credit card on file for clients to help avoid late fees or missed payment issues.

Skipped Cleanings

We maintain your preferred service schedule to ensure your home stays fresh and manageable. If a recurring cleaning is skipped:

• A weekly client will be charged at the bi-weekly rate for the next visit.
• A bi-weekly client will be charged at the higher monthly rate for the next visit.
• A monthly client will be charged an additional $80 for the next cleaning to account for the extended time and buildup after four weeks.

To avoid skip fees, clients are welcome to provide a garage/door code or hide-a-key so service can continue as scheduled, even if you’re away.

Holiday Scheduling

We are closed on the following holidays:

• New Year’s Day
• Memorial Day
• Independence Day (July 4th)
• Labor Day
• Thanksgiving Day & the Friday after
• Christmas Day

If your scheduled cleaning falls on one of these holidays, it will be rescheduled for another day within the same week, based on availability.

Clients who choose to cancel during a holiday week must provide at least one week’s notice. Due to extremely high demand during these periods, cancellations with less than one week’s notice will incur a 50% cancellation fee for clients on a recurring schedule.

We highly recommend providing garage or door codes or using a hide-a-key if you’ll be traveling, to help us maintain your cleaning schedule without interruption.

Service Frequency

We offer a variety of service options to meet your household needs:

• Weekly & Bi-Weekly Cleanings: Our most popular options, offering consistent scheduling and optimal results.
• Monthly Cleanings: Scheduled every four weeks. While we do our best to maintain consistency, we cannot guarantee the same technician, day, or time.
• As-Needed / One-Time Services: Offered on a first-come, first-serve basis. These are billed at our current Deep Clean rate and do not guarantee a specific time or technician.
• Bi-Monthly Cleanings: (every other month) are treated as as-needed services and follow the same guidelines.

Please contact the office to confirm current pricing and availability for all non-recurring services.

Access to Your Home

To help us serve you efficiently, please ensure our team can safely enter your home at the scheduled time.

• You may provide a garage or door code, which will be stored securely in your client profile.
• You may also leave a key in a designated location. Our team will return it to the same spot after your cleaning.
• While we take every precaution, Monica Clean, LLC is not responsible for any loss or damage resulting from unsecured access methods.
• If our technician is unable to access your home, the full-service fee will be charged.
• If they must wait for access, wait time may be billed accordingly.
• If you have an alarm system, please either disarm it or provide us with the necessary code before your scheduled cleaning.

Retainer & Payment Terms

• Payment is due the same day your service is performed.
• We accept most major credit cards, direct bank transfers, and checks.
• A $10 late fee will apply if payment is not received on the day of service.
• Invoices more than 7 days past due may be referred to collections or legal action as permitted by Florida law.

Retainers

All new and one-time clients are required to pay a 50% non-refundable retainer before service is performed. The remaining balance is due on the day of cleaning. Appointments are not confirmed until the retainer is received. We reserve the right to cancel or reschedule service if payment is delayed.

Rate Adjustments

We may re-evaluate your rate based on:

• Condition of the home
• Time required to meet service standards
• Frequency of service

Additional charges may apply if extra time is needed due to guests, pets, weather conditions, or special requests. Please notify our office in advance if you’d like to add services to your routine cleaning.

Clutter & Pre-Cleaning Prep

To ensure an efficient clean, we ask that personal items (clothes, toys, dishes, etc.) be picked up before your technician arrives.

We will clean around cluttered areas if a tidy package is not included. However, excessive clutter that increases cleaning time may result in an additional fee.

Our “30 for 30 Tidy Package” is available as an add-on for homes that need extra tidying prior to cleaning.

Friendly reminder: Please store any personal or sensitive items. If left out, we will respectfully clean around them.

Glass Showers & Hard Water

During regular cleanings, we wash and wipe down shower glass surfaces. We do not remove hard water stains unless this has been requested in advance. Extra charges apply due to the additional products, effort, and time required.

Inclement Weather

If severe weather prevents us from safely traveling or cleaning, Monica Clean, LLC may cancel or reschedule services. We follow local school district closures as an indicator. You will not be charged a skip fee if your cleaning is postponed due to severe weather.

Health & Sanitation

Monica Clean, LLC follows strict safety standards to protect your family and our team:

In accordance with OSHA Standard 29 CFR 1910.1030, our technicians do not clean any human or animal waste, vomit, blood, or other bodily fluids outside of the toilet.

We do not service homes with active infestations (including fleas, roaches, maggots, bedbugs, and sewer flies) until fully treated.

If an infestation is discovered, the technician will stop service and leave. The full-service fee will still apply.

Once treatment has been completed, we are happy to return and finish your cleaning. We simply ask for proof of treatment from a licensed pest control company.

Children & Pets

We love kids and animals, but for everyone’s safety:

• Please ensure that children are supervised during our visit.
• Pets should be safely secured, especially if they are anxious or protective.
• If a pet behaves aggressively, we may leave the home, and the full-service fee will be charged.
• Clients are responsible for damage caused by pets to equipment or cleaners.
• Our technicians cannot monitor pets or children during service and are not responsible for their safety.

In-Home Temperature for Safety

For the well-being of our cleaning technicians, we ask that your thermostat be set to 73°F or lower while we are working in your home. This request is made in accordance with OSHA’s General Duty Clause (29 U.S. Code § 654). We’re happy to reset your thermostat to your preferred temperature before we leave.

Other Service Providers in the Home

Please do not schedule other service providers to work in your home during our scheduled cleaning unless you are present to supervise.

Our technicians:

• Will not answer the door or accept deliveries
• Will not allow other providers into the home
• Will not re-clean areas that are disturbed by other services. Additional charges may apply.
• Will not clean for you on the side or under the table

Technician Assignments

While we strive to maintain consistency, we cannot guarantee the same technician or exact time for every visit. You may see a different team member from time to time. However, our commitment to exceptional service remains the same.

Non-Solicitation of Employees

Monica Clean, LLC makes a significant investment in hiring, training, and developing our cleaning technicians. To protect this investment and maintain the integrity of our team, we
have a strict non-solicitation policy.

By hiring Monica Clean, LLC, you agree not to solicit, hire, or offer any form of side work to any current or former employee or technician of Monica Clean, LLC for a minimum of 12 months following their employment with us. This includes—but is not limited to—cleaning services, pet care, errands, handyman work, moving assistance, or any personal service or labor.

This applies whether the offer is made directly or indirectly, and regardless of whether the technician performs the work during company hours or on their own time.

Should a client violate this policy, Monica Clean, LLC reserves the right to terminate services immediately and without notice. Additionally, the client agrees to pay a $4,500 technician acquisition fee to Monica Clean, LLC to cover the cost of recruitment, training, administrative impact, and disruption to operations in the event of a violation.

This clause is designed to protect the business, support our employees, and ensure consistent quality for all clients.

Termination of Services

Either party may terminate services with 48 hours’ written notice. Any unpaid balances are due at the time of termination. This is not a binding contract. Services can be canceled or resumed at any time, provided notice is given and all account balances are current.

Satisfaction Guarantee

Our work is 100% guaranteed. If something was missed during a regular cleaning:

• Please notify us within 24 hours, and we’ll return to re-clean the area.
• Re-cleans are typically scheduled within 24 hours when possible.
• Re-cleans do not apply to discounted services or promotional offers.

We do not offer refunds after services have been rendered, but we welcome the opportunity to make it right and ensure your home is “Monica Clean.”